Improving the barn

It’s always easy to burn down the barn. It’s a lot harder to rebuild it.

With experience comes empathy and appreciation for the complexity and messiness of working systems like democracies, companies, healthcare, schools, and software.

Sometimes you have to learn the hard way, which is sad because the precious treasure you lose during the lesson is gone forever, and certain decisions are irreversible.

Seek out and listen to people who have seen it and done it. Wisdom comes from making mistakes, correcting course, and persisting. Some people were once in the same position as you, and that’s why they are trying to help.

Being kind and strong are not incompatible

“Going high is the only thing that works. But let’s be clear: Going high does not mean putting on a smile and saying nice things when confronted by viciousness and cruelty. Going high means taking the harder path. It means scraping and clawing our way to that mountain top.”

Michelle Obama