“Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom” – Viktor E. Frankl
This advice can be applied in any every day situations like traffic, a long security line at an airport meetings, the dinner table or interacting with colleagues and customers in a high pressure meeting. Every interaction you have with something else is an opportunity to grow and ask yourself how you would like to respond.
If you haven’t already read it. I’d highly recommend reading Man’s Search for Meaning by Viktor E. Frankl. It’s worth revisiting every so often for guidance into the meaning of life and why a lesson and opportunity to grow is available everywhere we look.
Teddy Roosevelt said, “The first requisite of a good citizen in this Republic of ours is that he shall be able and willing to pull his weight.” A Good Citizen properly fulfills his or her role as a citizen.
A mercenary takes part in a battle, but is not a national or a party to the conflict and is motivated to take part in the hostilities by the desire for private gain.
People, not product, will determine the success or failure of a company. You can have an excellent product and fail because you’ve assembled the wrong team. Building a business at scale is hard. It’s fraught with uncertainty, highs, lows, wins and losses. It’s an emotional roller coaster. Good citizens roll up their sleeves when there’s work to be done. They pitch up every day and are in service to each other. Mercenaries leave if it’s about anything but themselves.
The list of GC attributes I look for when building a team:
Compassionate
Collaborative
Curious
Comfortable with uncertainty and mystery. They feed off it and enjoy it
Cocky in a kind way
Gritty
Impatient
Kind
Loyal
Persistent
Pragmatic
Polite
Persuasive
Zen
Pointers for spotting a GC:
They use ‘we’ and “our” a lot when talking about solving problems
They laugh at themselves
Pedigree & degrees don’t matter. It’s about what you can offer now and in the future
They have a history of execution and getting things done
They listen more than they speak
They are self-aware
They are black belts in verbal judo. The best answer always wins the tussle
They ask for feedback, welcome it, and act on it
They have detractors. Probably a couple of bullies they’ve stood up to in the past
They respect the people they work with and are friends with them
They are rewarded and recognized by their peers
They offer up reference checks from peers and previous investors/partners
They treat interviews like a two-way street and ask questions about the team, motivations and product
They seek you out, vs. running away from their current role or company
They have hobbies outside of work
Ad hominem is not an option
They are comfortable making decisions with incomplete data
The understand the importance of luck, timing and preparedness
They are always learning, experimenting, tinkering & tweaking
Titles don’t matter
So what’s the opposite of a GC?
In my experience it’s the Mercenary. The are seductive, because they get things done, but don’t be fooled – when the going gets tough and it’s time to contribute to the greater good and sacrifice something…they leave.
They use “I” and “they” when describing their current role and company
They describe past and present colleagues as ninkanpoops/clueless/tone deaf/opaque/idiots/blind/wrong/lazy
They hold grudges
They “get things done” through coercion and intimidation
They stereotype people and roles
They don’t believe in luck and good timing. It’s all about talent & A players
They are “Remember whens” – “remember when” is the lowest form of conversation. They dwell on the past, live in the world of what was instead of understanding that things change and you need to move forward. (The Sopranos Season 6, Ep 15)
Listen for phrases like:
They don’t listen to me
It’s them not me
I don’t have the resources
It’s not my responsibility
You need me
I inherited that problem
My team wasn’t big enough
They wouldn’t promote me
I told them, but nobody listened
Give me people a chance to change
Everyone can change, and I’ve seen it happen many times. Sometimes Mercenaries become GCs and even inspiring presidents, but if it looks like a goat and sounds like a goat it normally is a goat.
Ethical questions get really tough when you start to intellectualize them.
Here’s a mock question? Should you allow tobacco companies to advertise with your company. This means exposing their brand and messaging to your community.
Here’s the dilemma…the evidence tells us that smoking causes cancer and host of other health problems, but the tobacco industry creates jobs and it’s a free country, people can smoke if they want to, so who are we to judge? Smoking related illness cost the taxpayer millions of dollars per year in healthcare resources and burden the already strained healthcare networks. That’s not a good thing right?
What about the cash these advertisers give you? You could use that money to experiment and build life changing products.
What about the optics? How much revenue will they bring in for the company? What is if it’s only 10% of total ad revenue vs. 50%? Is there a threshold % that makes it acceptable? By allowing these brands to advertise are you indirectly enticing more kids to start smoking?
Other companies take their money, why shouldn’t you?
See what I mean…it’s starts to get really sticky when you try to answer the question within an intellectual framework. You could probably justify a yes or a no answer.
Why not try something different? Ask your gut the same question with the following context – Are you making the world a better place by [insert question]. In other words are you contributing to a better world by advertising cigarettes to your audience. Avoid the temptation to define “better” or “world”, just ask yourself the question. Your gut will give you the answer. It may not be the answer you want to hear, but my advice would be to go with it.
When I don’t go with my gut on these things, I normally fall on my face.
What a pity that Instagram removed the ability to view photos within the Twitter feed. In doing so they turned the ability to quickly review a potentially crappy photo into a full blown time waster. Not every photo is relevant to me, so in a way a photo is just like a tweet … it needs to be easy to skim like 140 characters. I can then choose to engage or move on.
I view the majority of my photos via Twitter (I use Twitter way more than I use FB) and it’s a schlepp to click through into Instagram site and I’d rather not. The new Twitter photo app is painful but I’ll learn and the UI will get better. In the interim I’m using the Flickr App and might stick with it.
Hubris may end up being Instagram’s fatal flaw. My hunch is they’ve overestimated user loyalty and underestimated the power of the Twitter platform. I for one will stick with Twitter and continue to share photos that can be quickly accessed within the feed. I’m already filtering out instagr.am pic links, in favor of Twitter pics and Flickr
I get it that FB and Twitter are competing for people’s time and that Instagram is trying to become the next Twitter, but this move has inconvenienced me and pushed me away. Instagram may have miscalculated here … it’s very slick photo sharing app that hit the market at the perfect time, but it might find out that convenience trumps fancy filters.
UPDATE: Today Instagram released a new terms of service that has alienated its loyal users. Instagram can now sell your photos to third parties for advertising without telling you. Here’s the link
During my school years I played in a tennis league on Saturday afternoons. I remember being paired up against a 60 year old opponent. As a 15 year old with youth, energy and infinite wisdom on my side I thought this would be an easy match. The game plan was simple…out power and run him ragged. An easy match…and I’d be walking home in no time.
From the very first game things didn’t go according to plan. The old fox was all about small chop shots to my backhand and drop shots that died on impact. He hardly moved around the court and every time I increased the power he responded with a sliced lob that took the power out of the rally.
Frustrated and four games down in the first set I needed a change in strategy. I made the decision to beat him at his own game. My game changed from hard serve and top spin forehands to unfamiliar sliced back hands and top spin lobs. The whole game slowed down and I ended up getting thrashed love and love.
My mistake was changing my game to match my opponent’s strengths. In hindsight I should have raised my own game and gone back to core principles that worked for me. The old fox was playing to his survival strengths of low tempo, precision shots and unforced errors…not the best style for a 15 year old opponent.
Next time you are confronted with an opponent or competitor in your space, try raising your game first. Resist the urge to morph into and replicate what is beating you. Work harder and focus on your strengths.
People are quick to label someone entrepreneurial or even non-entrepreneurial. It’s a loaded word and is flung around all the time by tech bloggers and journos in Silicon Valley and New York. The word is associated with building something from the ground up, following your passion, seed money via credit card debt, venture capital, and making commitments to investors and employees. The thinking goes that if you’ve haven’t done all of the above, well then you just aren’t an entrepreneur. I disagree.
I’ve met successful entrepreneurs along the way who’ve had nothing to do with venture debt, angel funding and even passion.
How about a tour guide in Agra that makes sure the experience includes an “unscheduled” pit stop at a friends/business partner’s Persian carpet business while on route from the Taj Mahal to Agra Fort? (This is Agra’s version of paid placement).
Or a Salvadorian surf guide/taxi driver/B&B owner who rents you the board, drives you to a “secret surf spot” and even paddles out with you just to make sure you are sitting in the right place?
What about a woodworker in South Africa sitting out in the blazing sun on the side of the road selling wooden carvings of the “Big Five”? He’ll also try to up sell you on the warthog from the Lion King and throw in one of those African themed chess sets while discussing whether he’s still willing to accept euros.
Or the artist who leaves the day job and opens a bookstore that’s curated and marketed to a niche audience?
Being entrepreneurial is universal. It’s about having the courage and grit to grow something (oh and it doesn’t have to be from scratch either), putting your name behind a product or a service, and hopefully making a bit of coin at the same time. Maybe you’re passionate about what you do or maybe you just got to make a living. Either way it’s entrepreneurial.
markbartels.org 