Amateur hour

Amateurs are shocked and surprised when shit happens. They don’t think it’ll happen to them so why would they ever need a mitigation plan? It’s a dangerous cocktail of hubris and inexperience.

Professionals are just as shocked and surprised when plans fail, but they have a plan B. They accept that things go wrong or single points of failure emerge – but they also mitigate these risks by planning for the downside and learning from past mistakes.